Claims & Crisis Consultants

Claims are handled by our carrier partners at The Fidelis Partnership:

Crisis response is handled by our crisis consultants at RQA Group.

Matt Malone
Senior Claims Adjuster
Matt joined Fidelis Insurance from AXA XL in November 2021, where he specialised in handling claims from multiple segments of the Product Recall market including Food & Beverage, Automotive, Pharmaceutical and Consumer Durables. He has handled and settled claims in numerous geographies and jurisdictions and has built an extensive network of contacts among the loss adjusters, lawyers and response consultants that serve the market and its clients. Matt brings over 10 years of prior experience in handling claims within the London market, before which he earned a Masters’ Degree in International Relations from the University of Exeter.

For claims handling / forwarding, please contact: (UK & RoW) (EU & EEA)



Tel: +44 (0)118 405 0192

RQA Head Office
Wyvols Court
Basingstoke Road,
United Kingdom